Privacy Policy

Last Updated: November 17, 2024

Introduction

Privacy Policy EDRMS Australia PTY LTD, trading as “Project Document Help” (“we,” “our,” or “us”), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information we collect

Personal Information

We collect the following types of personal information:

• Name and contact details (email address, phone number)
• Company information
• Job title and or role
• Project-related information you provide through our online forms
• Payment information (when applicable)

Technical Information

We automatically collect:

• IP address
• Browser type and version
• Operating system
• Device information
• Cookies and similar technologies

How We Collect Information

We collect personal information through:

• Our website forms
• Direct communications (email, phone)
• Client interactions, workshops and service delivery
• Website analytics tools
• Cookies and similar tracking technologies

Use of Personal Information

We use your personal information to:

• Provide our documentation services and products
• Process and respond to inquiries
• Deliver requested information about our services
• Manage client relationships
• Send service updates and notifications
• Process payments
• Improve our services and website
• Comply with legal obligations
• Send marketing communications (with consent)

Disclosure of Personal Information

We may share your personal information with:

• Our employees and contractors who need it to provide services
• Third party service providers (e.g., payment processors, hosting providers)
• Professional advisers (lawyers, accountants, auditors)
• Government authorities when required by law

We do not sell or rent personal information to third parties.

International Data Transfers

While we primarily store all our data in Sydney, Australia, some of our service providers may store data internationally. When this occurs, we ensure:

• The recipient country has similar privacy protections to Australia
• We have contractual arrangements protecting your personal information

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure file storage systems
• Access controls and authentication
• Regular security assessments

Retention of Information

We retain personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations

Your Privacy Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Correct inaccurate personal information
• Opt-out of marketing communications
• Make a privacy complaint
• Request deletion of your personal information (where applicable)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyse website usage
• Personalise content
• Remember your preferences

You can control cookies through your browser settings.

Marketing Communications

We may send marketing communications if you have:

• Requested information about our services
• Used our services previously
• Explicitly consented to marketing communications

You can opt-out of marketing communications at any time.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Privacy Policy Updates

We update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification (for significant changes)
• Displaying a notice on our website

Contact Us

For privacy-related inquiries or complaints, contact us at:

Email: general@cps.webshine.digital
Phone: 1800 978 444
Address: Milton 4064, Queensland, Australia.

Making a Complaint

If you believe we have breached your privacy:

1. Contact our Privacy Officer at general@cps.webshine.digital
2. We will investigate and respond within 30 days
3. If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Governing Law

This Privacy Policy is governed by Australian Law and the jurisdiction of Australian Courts.