Terms of Service

Last Updated: November 17, 2024

Introduction

These Terms of Service (“Terms”) govern your use of the Project Document Help website (www.projectdocumenthelp.com.au) and services provided by EDRMS Australia PTY LTD, trading as “Project Document Help” (“we,” “our,” “us,” or “Company”). By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

Definitions

• “Services” refers to all documentation, consulting, review, and related services provided by Project Document Help
• “Client” or “you” refers to any individual or entity using our services
• “Website” refers to www.projectdocumenthelp.com.au
• “Content” refers to all materials, documents, and deliverables created or provided through our services
• “Intellectual Property” includes all patents, rights to inventions, copyright, trademarks, and other intellectual property rights

Service Description – Core Services

We provide professional documentation services including but not limited to:

• Project document creation
• Document editing and review
• Project plan development
• Strategy formulation
• Change Management strategy creation
• Implementation Plan design
• Entity Relationship Diagram (ERD) creation
• Data Model testing and review
• Database Schema Design

Service Delivery

• Services will be delivered according to agreed-upon specifications and timelines
• Urgent services (48-hour delivery) may incur additional charges
• All services are subject to our capacity and acceptance

User Accounts and Security

Account Registration

• You must provide accurate, current, and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorised access to your account

Account Security

• You are responsible for all activities that occur under your account
• We reserve the right to suspend or terminate accounts for any violation of these Terms

Payment Terms

Fees

• Service fees will be quoted based on project scope and requirements
• Additional charges may apply for urgent services or scope changes
• All fees are in Australian Dollars (AUD)

Payment

• Payment Terms will be specified in service agreements or Quotes
• We accept payment via approved payment methods
• Late payments may incur additional fees
• We reserve the right to suspend services for overdue payments

Intellectual Property Rights

Our Intellectual Property

• We retain ownership of all Project Document Help intellectual property in our methodologies, processes, and templates
• Website content, logos, and trademarks are our exclusive property

Client Materials

• You retain ownership of all materials you provide to us
• You grant us a license to use your materials as necessary to provide our services

Deliverables

• Upon full payment, you receive ownership of the final deliverables
• We retain the right to use generic concepts and techniques developed during service delivery

Confidentiality

Our Obligations

• We will maintain the confidentiality of all client information
• We implement appropriate security measures to protect confidential information
• We will not disclose confidential information without authorisation

Client Obligations

• You agree to maintain the confidentiality of our proprietary information
• You will not share access to your account or our services with unauthorised users

Service Warranties and Disclaimers

Service Warranty
We warrant that:

• Services will be performed with reasonable skill and care
• We will comply with applicable laws and regulations
• We will maintain appropriate insurance coverage

Disclaimers

• Services are provided “as is” without additional warranties
• We do not guarantee specific outcomes or results
• We are not responsible for implementation of our recommendations

Limitation of Liability

Liability Cap

• Our total liability shall not exceed the amount paid for the specific service in question
• We are not liable for indirect, consequential, or special damages

Exclusions
We are not liable for:

• Loss arising from client-provided information
• Third-party services or products
• Force majeure events

Termination

Termination Rights
We may terminate services if:

• You breach these Terms
• Payment is not received as agreed
• We are unable to deliver services as specified

Effect of Termination
Upon termination:

• All outstanding payments become due
• Confidentiality obligations continue
• Access to services may be suspended

Indemnification

You agree to indemnify us against claims arising from:

• Your breach of these Terms
• Your use of our services
• Your violation of any laws or third-party rights

Changes to Terms

• We reserve the right to modify these Terms at any time
• Changes will be effective upon posting to our website
• Continued use of services constitutes acceptance of modified Terms

General Provisions

Governing Law

• These Terms are governed by Australian Law
• Any disputes will be subject to the exclusive jurisdiction of Australian Courts

Severability

• If any provision is found invalid, remaining provisions remain in effect
• Invalid provisions will be replaced with valid provisions of similar intent

Force Majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control.

Assignment

• We may assign our rights and obligations under these Terms
• You may not assign your rights without our written consent

Entire Agreement

• These Terms constitute the entire agreement between parties
• No other representations form part of this agreement

Contact Information

For questions about these Terms of Service, contact us at:
Email: general@cps.webshine.digital
Phone: 1800 978 444
Address: Milton 4064, Queensland, Australia.

Dispute Resolution

Initial Resolution

• Parties will attempt to resolve disputes through good-faith negotiation
• Disputes must be raised in writing with detailed information

Mediation

• If negotiation fails, parties will attempt mediation
• Mediation costs will be shared equally

Legal Proceedings

• Legal proceedings may be commenced if mediation fails
• The prevailing party may recover reasonable legal costs